FAQs

Plant Studio help centre

How can we help?

From local delivery to plant care and workshops, find quick answers to the questions we hear most. Tap a question to reveal the answer.

General

Where are you located?

We’re at 175 North Street, Bedminster, Bristol BS3 1JQ.

What are your opening hours?

Monday: 11am–6pm
Tuesday: 12pm–4pm
Wednesday: 12pm–4pm
Thursday: 11am–6pm
Friday: 11am–6pm
Saturday: 11am–5pm
Sunday: 11:30am–4pm

For seasonal updates, check our Google Business listing or Instagram @plant.studio.

Is there parking?

There’s on-street parking on North Street and the surrounding side roads.

Is the shop accessible?

We’re partially accessible—there is one step at the entrance and a few inside. Full details are in our Accessibility Guide, and we’re always happy to assist.

Shipping & delivery

Do you deliver locally?

Yes. We deliver within Bristol (BS1–BS16). Delivery usually takes 24–72 hours depending on our schedule. If you need it urgently, contact us before ordering and we’ll do our best.

Do you ship UK-wide?

Yes. We ship using Royal Mail:

  • Live plants: Tracked 24
  • Non-plant items: Tracked 48

We do not ship very large plants. Some oversized items, including large pots, are pickup-only or eligible for local delivery only.

How long does dispatch take?

Orders are processed within one to two business days. Royal Mail collects from us Monday–Saturday.

Orders placed after 4pm on Friday, or any time Saturday/Sunday until Sunday 2pm, are dispatched on Monday so plants don’t sit in boxes over the weekend.

How much does shipping cost?
  • UK-wide shipping: £6.99
  • Local Bristol delivery: £5–£10 depending on postcode
  • Click & Collect: free
When will my order arrive?

Delivery usually takes:

  • 1–2 working days for Tracked 24 (plants)
  • 2–4 working days for Tracked 48 (non-plants)
How do you package plants?

Securely and with extra care. We reuse packaging materials where possible, but always prioritise plant safety.

What if something goes wrong in transit?

Please contact us within 24 hours of receiving your order with photos and your order number.

What happens in extreme weather?

During freezing temperatures, heatwaves or severe storms, we may delay dispatch to protect your plants and will notify you if your shipment is affected.

If temperatures are forecast below 0°C and you have not added a heat pack, we may delay dispatch and contact you. Heat packs are strongly recommended below 10°C. We cannot be responsible for cold damage if no heat pack was added.

What happens after Royal Mail collects my parcel?

Once your order is handed to Royal Mail, it is in their care. We cannot speed up delivery, request redirections, change delivery addresses or recover parcels marked “Delivered”.

Royal Mail considers a parcel delayed after five working days for Tracked 24 or seven working days for Tracked 48. Claims can only be raised after 10 working days past the expected delivery date.

What if my address was entered incorrectly?

We cannot refund or replace items where the address was incomplete or incorrect.

Do I need to provide a safe place for local delivery?

Yes. A safe place must be provided for local delivery. We cannot re-deliver if no safe place was given.

Shopping & orders

Can I reserve something I saw on Instagram?

Yes. The easiest way is to place a Click & Collect order so it’s securely held for you.

Can I return a plant?

For in-store purchases, we accept plant returns within 24 hours if the plant is in the same condition or if you notice an issue shortly after purchase.

For shipped plants, please get in touch within 24 hours of delivery with photos. Due to the nature of live plants, we cannot accept returns beyond this window.

Can I return non-plant items?

Yes. A standard 30-day return policy applies for non-plant items in unused condition.

Can I change or cancel my order?

If your order hasn’t been packed or dispatched, we’ll do our best. Email hello@plant.studio as soon as possible.

Plant care & services

Can you repot my plant?

Yes. Bring it in—we offer repotting services and can recommend the right mix from our peat-free soil bar.

Do you offer plant advice?

Always. Come by with photos or questions and we’ll help you figure out what’s going on.

Gifts & workshops

Do you sell gift cards?

Yes—digital and in-store gift cards are available online and in the shop.

Do you run workshops?

We run workshops and private events. Workshops are for ages 16+ unless otherwise stated.

Do I need a ticket to attend a workshop?

Yes. Due to our small space and maximum capacity of six participants, every person attending must have their own ticket, even if they are not actively taking part. This ensures we have enough room and materials to run the session safely and comfortably.

Can I reschedule my workshop?

Yes—if you contact us at least 48 hours before your workshop, we can reschedule your booking to another available date.

What if it’s less than 48 hours before the workshop?

We can’t guarantee a reschedule, but we will review it case by case. Because our workshops are very small, late changes are difficult to accommodate.

Can I get a refund if I don’t attend?

Unfortunately, we cannot refund workshop tickets for non-attendance if you did not contact us in advance. Your ticket reserves one of only six spaces, and we may not be able to fill it at short notice.

Still have questions?

We’re always happy to help. Message @plant.studio or email hello@plant.studio.
Plants inside Plant Studio in Bristol

Good to know

A few more useful things

Quick answers about collecting, deliveries, returns, workshops and choosing your plant.

How does Click & Collect work?

Orders are usually ready within one to two hours. We’ll email you as soon as your order is ready. When collecting, please bring your confirmation email or order number.

How long will you hold my Click & Collect order?

We’ll hold your order for four days after sending the ready-to-collect email. If you need longer, please contact us and we’ll do our best to accommodate you. Orders that remain uncollected after four days may be cancelled and refunded.

When will I receive my tracking information?

We’ll email your tracking details as soon as we process your order. If you haven’t received them within 24 hours, please check your junk folder and email us at hello@plant.studio.

Where do you ship live plants?

We ship live plants within Great Britain—England, Scotland and Wales. We do not currently ship live plants to Northern Ireland or outside Great Britain because different plant-health and certification rules apply.

Some non-plant items may have different delivery options; the available methods will be shown at checkout.

What is your returns policy?

Live plants cannot normally be returned unless there is an issue with your order. Unwanted non-plant items may be returned within 30 days if unused and in their original packaging. Please contact us before sending anything back. For change-of-mind returns, the customer is responsible for return postage.

Read our full Shipping & Returns Policy →

What if an item is missing, incorrect or damaged?

Please email or call us as soon as possible and we’ll make it right. Include your order number and clear photos of the item and any damage so we can resolve the issue quickly. For problems involving live plants, please contact us within 24 hours of delivery.

How does local delivery work?

Local deliveries are made by our own team, and we aim to deliver within 48 hours. Because deliveries are fitted around the shop schedule, we cannot guarantee a specific time slot. Please provide a safe place for your order. If one isn’t included, we’ll contact you to confirm a suitable location before attempting delivery.

Will my plant look exactly like the photograph?

Plants are natural and unique, so the plant you receive will be similar to the one photographed but not exactly the same. Size, shape, colour and markings can vary. If you’d like to see the exact plant before ordering, get in touch and we’ll be happy to send you a photo.

Please note: photographs of plants marked RESCUE show an example of a healthy specimen. Rescue plants will have cosmetic damage and may look different from the example shown.

How do gift cards work?

Gift cards are valid for two years from the purchase date and can be used both online and in our Bristol shop.

What should I bring to a workshop?

Your ticket will state whether a glass vessel is included or whether you selected the “bring your own glass” option. If you chose to bring your own, please remember to bring a suitable vessel with you. All other workshop materials are provided.

What if I’m late, or have accessibility requirements?

Workshops begin and end at the allocated times, so the session cannot be extended for late arrivals. Workshops take place in our middle room, which is reached by several large steps. Please read our Accessibility Statement and contact us before booking if you would like to discuss how we can help.

How can I contact you about an urgent order problem?

For urgent help, call us on 0117 382 3046 during shop opening hours. You can also email hello@plant.studio, and we’ll get back to you as soon as possible.