Privacy Policy
This Privacy Policy describes how Plant Studio (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from plant.studio, contact us, or use any services we provide online or in-store. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Plant Studio, 175 North Street, Bristol, BS3 1JQ, United Kingdom
Email: hello@plant.studio
Phone: 0117 382 3046
Plant Studio is the Data Controller for the personal information we collect. Shopify hosts our online store and acts as our Data Processor for ecommerce-related data.
Personal Information We Collect
We collect information you provide directly (name, email, phone number, billing and shipping address, payment information, messages, workshop bookings), information collected automatically by Shopify (IP address, device type, cookies, pages viewed, cart behaviour), information related to purchases (order details, delivery instructions, transaction information), and information provided when you interact with us on social media.
How We Use Your Information
We use your information to process and fulfil orders, provide customer support, manage workshop bookings, communicate order updates, improve and optimise our website, prevent fraud, comply with legal obligations, and send marketing communications (only if you have opted in). We do not sell your data.
Legal Basis for Processing
We rely on contract (processing your orders), consent (email marketing), legitimate interests (fraud prevention, analytics, customer experience improvements), and legal obligations (record-keeping and tax compliance).
Sharing Your Information
We only share your information when necessary to operate our business, including with Shopify (store hosting, checkout, payment processing), payment providers, delivery partners such as Royal Mail and local couriers, and service providers such as email systems, analytics platforms, and accountants. All processors comply with UK GDPR. We do not sell or share your data for advertising.
Marketing Communications
We will only send marketing emails if you have opted in. You may unsubscribe at any time via the link in our emails or by contacting hello@plant.studio
Cookies and Tracking Technologies
We use cookies to run our website, enable checkout, understand visitor behaviour, and improve functionality. You can manage or disable cookies through your browser settings. Shopify’s cookie policy explains the cookies used in more detail.
Data Retention
We retain order and purchase information for six years to comply with legal and accounting requirements. Customer service correspondence is retained for up to two years. Marketing data is held until you unsubscribe. Analytics data retention depends on the provider. When information is no longer needed, we delete or anonymise it securely.
Your Rights Under UK GDPR
You have the right to access your personal data, correct inaccuracies, request deletion of your data, restrict processing, object to processing, request data portability, withdraw consent, and lodge a complaint with the Information Commissioner’s Office. To exercise your rights, contact hello@plant.studio
ICO website: ico.org.uk
Data Security
We use security measures such as SSL encryption, Shopify’s secure infrastructure, restricted access controls, and secure device and password practices to protect your information. While no system is ever completely secure, we take appropriate steps to safeguard your data.
International Data Transfers
Your information may be transferred outside the UK as Shopify operates internationally. Shopify uses legal safeguards such as Standard Contractual Clauses to ensure your data is protected.
Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on this page.
Contact Us
If you have any questions about this policy or how your data is handled, you can contact us at the details below.
Email: hello@plant.studio
Phone: 0117 382 3046
Address: 175 North Street, Bristol, BS3 1JQ, United Kingdom