Shipping Policy

We want your order to arrive safely and in great condition. Below you’ll find how we pack, ship and care for both plant and non-plant items.

Where We Ship

We currently ship within the UK only.

Some items — including oversized pots or very large plants — may be pickup-only or local-delivery-only. These limits will be clearly marked on the product page.

Shipping Methods

We offer the following:

• Royal Mail Tracked 24 — for all live plant orders
  
• Royal Mail Tracked 48 — for non-plant items
  
• Local delivery (selected postcodes only)
  
• Free in-store pickup from Plant Studio
  175 North Street
  Bristol
  BS3 1JQ

Dispatch Times

Royal Mail collects from us Monday through Saturday.

Orders are usually dispatched the next working day.

Orders placed late in the evening or during busy periods may dispatch a day later.

We do not dispatch on Sundays or bank holidays.

If your order contains both plants and non-plant items, we may ship them together using the safest method (usually Tracked 24).

Packaging & Plant Protection

We take great care to ensure your order arrives safely:

• Plants are packed with soil secured.
• Foliage is protected to prevent breakage.
• We check weather conditions daily.
• Fragile items are wrapped securely.

We always recommend opening your parcel as soon as it arrives.

Winter Weather & Heat Packs

Live plants are sensitive to cold. To help keep them safe:

Heat packs are recommended when temperatures drop below 10°C.

If temperatures fall below 0°C and you have not added a heat pack,
we will delay your dispatch and contact you before posting.

You can choose to:

• add a heat pack,
• hold the order until temperatures improve, or
• switch to local pickup.

We cannot be responsible for cold damage if a heat pack was not added.

Summer Weather

During heatwaves we may hold back plant orders to prevent heat-stress in transit.
We will contact you if this affects your order.

Delivery Times

Royal Mail Tracked services provide an estimate, not a guarantee:

Tracked 24: usually 1 working day
Tracked 48: usually 2 working days

These times may be longer during:

• strikes
• holiday periods
• severe weather
• Royal Mail processing delays

Once your order has been handed to Royal Mail, it is in their care and outside our control.

You will receive a tracking number so you can follow your parcel’s journey.

When Is a Parcel Considered Lost?

Royal Mail considers a parcel lost after 7 working days from the expected delivery date.

If tracking has not updated or your parcel appears lost, please contact us and we will investigate with Royal Mail.

Local Delivery

Available to selected Bristol postcodes at checkout.

• Delivery windows vary depending on the courier’s availability.
• We cannot guarantee exact delivery times.
• If the courier cannot safely deliver (e.g., no safe drop location, no response), a re-delivery fee may apply.

In-Store Pickup

Pickup is free and available during shop opening hours.

You will receive a notification when your order is ready to collect.
Please bring your order confirmation when collecting.

Items We Cannot Ship

For safety and quality reasons, we cannot ship:

• very large indoor plants
• oversized ceramic pots
• fragile items marked “pickup only”

These will be clearly labelled on the product page, and may be availible for local delivery

Customs & International Orders

We do not ship internationally at this time.

Damaged or Incorrect Orders

Please check your order as soon as it arrives.

If something is damaged, incorrect, or missing, please contact us straight away at hello@plant.studio with photos so we can put it right.

For live plants, you must notify us within 24 hours of delivery so we can help promptly.

For more details, please see our Returns & Refunds Policy.